Privacy & Cookie Policy

This Privacy Policy explains how Ace Padel Courts (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website www.acepadelcourts.com or purchase our padel courts and related products or services. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

1. What Data We Collect

We may collect and process the following types of personal data:

  • Identity Data – name, company name (if applicable)
  • Contact Data – address, email address, phone number
  • Transaction Data – details of products or services purchased
  • Technical Data – IP address, browser type, operating system, referring URLs
  • Usage Data – information about how you use our website
  • Marketing Data – preferences in receiving marketing from us

2. How We Collect Your Data

We collect data through:

  • Forms on our website (e.g., contact forms, quote requests)
  • Orders placed through the website or by phone/email
  • Cookies and similar tracking technologies
  • Direct communications with us

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Respond to your inquiries
  • Manage our relationship with you
  • Send marketing communications (if you opt in)
  • Improve our website and customer experience
  • Comply with legal obligations

Lawful bases for processing include performance of a contract, consent, legal obligation, and legitimate interests (e.g., marketing to existing customers).

4. Marketing

You will only receive marketing emails if you have opted in or if you are an existing customer. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

5. Sharing Your Data

We may share your data with:

  • Trusted service providers (e.g., payment processors, couriers)
  • Legal or regulatory authorities when required
  • Our accountants or advisors for compliance purposes

We do not sell your data to third parties.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data. While no method of transmission is 100% secure, we take data protection seriously and work to prevent unauthorised access.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Erasure of data (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, contact us at info@acepadelcourts.com

9. Cookies

Our website uses cookies to enhance your experience. When you first visit, you will be asked to accept or reject cookies. To learn more, please see our Cookie Policy below.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

11. Contact Us

If you have any questions about this policy or your personal data, please contact: Info@acepadelcourts.com

Cookie Policy

This Cookie Policy explains how Ace Padel Courts (“we”, “us”, “our”) uses cookies and similar technologies on our website www.acepadelcourts.com (“our site”). By continuing to use our website, you consent to our use of cookies in accordance with this policy – unless you adjust your browser settings or cookie preferences.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to website owners.

2. Types of Cookies We Use

We use the following types of cookies:

a Strictly Necessary Cookies

These cookies are essential for the operation of our site. They enable basic functions like page navigation and access to secure areas. Example: Session cookies, security tokens

b Performance Cookies

These cookies collect anonymous information about how visitors use our site (e.g. which pages are visited most often). This helps us improve the website’s performance.

  • Example: Google Analytics cookies

c Functionality Cookies

These cookies allow the site to remember choices you make (such as language or region) and provide enhanced, personalised features.

  • Example: Remembering your preferences or form inputs

d Targeting/Advertising Cookies

These cookies track your browsing habits and may be used to deliver ads more relevant to you. They may be set by us or third-party advertising networks.

  • Example: Facebook Pixel, Google Ads

Note: We only use non-essential cookies if you give us your consent.

3. Third-Party Cookies

We may allow third parties to set cookies on our site to deliver services (e.g., analytics or advertising). These third parties are responsible for their cookies and privacy practices.

Common third-party providers we use include:

  • Google Analytics
  • Meta (Facebook Pixel)
  • YouTube (embedded video content)

4. Cookie Consent

When you first visit our website, you will see a cookie banner requesting your consent to use non-essential cookies.

You can:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customise your preferences

You can change your preferences or withdraw consent at any time by clicking “Cookie Settings” at the bottom of our website.

5. Managing Cookies

You can also manage or disable cookies through your browser settings. Be aware that disabling certain cookies may affect the functionality of our website.

Browser-specific guidance:

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions about our use of cookies, please contact us: Info@acepadelcourts.com